masterivo.FiBu to go

The German version is legally binding; this translation is for convenience only.

Deutsche Fassung (maßgeblich) / German version

Withdrawal and refunds

As of: 03.11.2026

The most important points in brief

Once FiBu to go has been unlocked, withdrawal is excluded. Withdrawal is only possible as long as FiBu to go has not yet been unlocked after the purchase. After unlocking, the purchase price is not refunded – not even in part, for example if you do not use the pass or use it only briefly, or if your course ends earlier. Your statutory rights in case of defects remain unaffected.

Who your contracting partner is when you buy

You buy access passes for FiBu to go from our online retailer Dodo Payments, Inc. together with the companies of its group, Dodope Payments Limited and Sarvapanchhi Technologies Private Limited (contact address according to Dodo Payments: Cosmos Workspaces, Indiranagar, Bengaluru 560075, Karnataka, India; email: support@dodopayments.com). Dodo Payments is the seller and contracting partner for the purchase (Merchant of Record) and sends you the purchase confirmation and invoice by email. The Buyer Terms of Dodo Payments apply in addition; under them, Dodo Payments decides on refunds unless the law provides otherwise.

Statutory right of withdrawal and its expiry

Consumers in the EU, the EEA and the United Kingdom generally have a statutory right of withdrawal of 14 days from the purchase for contracts for digital content. For FiBu to go, this right of withdrawal expires upon unlocking (§ 356 para. 5 BGB):

  • FiBu to go is unlocked immediately after the purchase, and you can use all content immediately.
  • Before the purchase, you expressly request in the app that we begin unlocking before the withdrawal period has expired, and you confirm that you are aware that you thereby lose your right of withdrawal. Without this confirmation, no purchase is possible.
  • After unlocking, we send you a purchase confirmation by email, which records your consent and the expiry of the right of withdrawal (§ 312f para. 3 BGB).

Withdrawal is therefore only possible as long as FiBu to go has not yet been unlocked after your purchase. If such a withdrawal is effective, the amount paid is refunded in full via Dodo Payments.

Trial day “Try 1 day for free”

With the trial day, the contract begins when the trial day starts, and FiBu to go is unlocked immediately. Before the start, you therefore expressly request immediate unlocking, as when buying a pass, and confirm that you thereby lose your right of withdrawal; it expires upon unlocking at the start of the trial day (§ 356 para. 5 BGB). Independently of this, you can cancel the trial day free of charge at any time until the end of the trial – then nothing is charged. If you do not cancel, the monthly pass (9,90 €) is charged once at the end of the trial, after which the contract ends automatically. We do not refund this charge, not even in part. We refund any accidental further charge in full.

How to withdraw (before unlocking)

No refund after unlocking

A pass does not renew and does not need to be cancelled. After unlocking, we do not refund the purchase price – not even in part, and not even if you do not use the pass or use it only briefly.

Technical problems

If FiBu to go does not work for you, the statutory rights in case of defects in digital products apply. Please contact support@masterivo.com first so that we can fix the error.